Hi all; I have sketchup connecter can’t login to my account? any ideas to solve this?
Hi @abdulkareem,
Looks like your accounts couldn’t fetch from the local database for some reason. To investigate the problem can you follow the below instructions?
- Open SketchUp
- Open Ruby Console from menu
Extensions > Developer > Ruby Console - Open Speckle
- Watch logs on console and send them to me.
Best
Hi @oguzhankoral;
Thank you, below is the log:
COMMAND CALLED BY DIALOG
name: collect_versions
COMMAND CALLED BY DIALOG
name: collect_preferences
COMMAND CALLED BY DIALOG
name: init_local_accounts
Initialisation of Speckle accounts requested by plugin
COMMAND CALLED BY DIALOG
name: collect_preferences
COMMAND CALLED BY DIALOG
name: load_saved_streams
COMMAND CALLED BY DIALOG
name: collect_preferences
COMMAND CALLED BY DIALOG
name: collect_preferences
COMMAND CALLED BY DIALOG
name: collect_preferences
COMMAND CALLED BY DIALOG
name: collect_preferences
Thanks
Looks like all is good to me, there is no error on your logs. And I see your account avatar now. This might happen sometimes on slow internet connections. I am not sure this is the case with you 
What I’d like to cross-check is if the account you are logged in with is registered to the correct server. e.g. Do you have an account for the public Speckle server AND an account for DAR’s Speckle server.
Yes, I have two,
Dar’s functions smoothly for me within Sketchup. As for the public, they’ve primarily working within Revit and Navisworks, the connectors I’ve been using so far.
Was the Sketchup connector listing Streams for both accounts or just one or neither in your original post?
Sketchup connecter can only listing from dar’s account.
I see now, can you try to switch your setting to FE2 as below and try to re-open Speckle connector?
This is also what we’re currently working on.
The issue still exists, but I appreciate your response and am glad to hear that it’s being addressed in the pipeline.
Hi @abdulkareem,
I believe I’ve fixed it. 
Could you please test it with pre-release version 2.17.3-fixFE2 by switching accounts via SketchUp Speckle UI?
Thanks in advance!
Best
