Rhino Connector Installation Issue /

jordanav · 30 April 2024 15:47

I’ve already reinstalled both the connector and Rhino; I have all the latest versions for Speckle, manager, and connectors, but the issue persists. The problem began after I updated my email address due to my name change. I also created a new Speckle admin account with the new email and logged into my Speckle manager with it, but didn’t solve either. The other connectors, such as the Revit connector, are working fine.

jonathon · 30 April 2024 15:51

Rhino version? .

jordanav · 30 April 2024 19:15

Both. Rhino 7 is displaying the message when start. Rhino 8 doesn’t show anything, not even with Speckle command

gokermu · 30 April 2024 19:20

Hmm, this is weird. Did you try upgrading your Rhino 7?

jordanav · 30 April 2024 19:34

Yes, I reinstalled Rhino 7, I am using Rhino 7 SR34

gokermu · 30 April 2024 19:40

Latest update for Rhino 7 is SR36. Not sure if this will be any help but doesn’t hurt trying.

teocomi · 30 April 2024 20:58

Thanks for providing additional details via email, the issue seems related to the Connector installation, rather than to your account.

On top of what Bilal suggests, I’d perform a clean reinstall of the connector:

uninstall the Rhino connector from manager (this will also remove the GH one as they’re bundled together)
delete if it exists, the folder %appdata%\McNeel\Rhinoceros\7.0\Plug-ins\SpeckleRhino2 (8dd5f30b-a13d-4a24-abdc-3e05c8c87143)
delete if it exists, the folder: C:\Program Files\Rhino 7\Plug-ins\SpeckleRhino2 (8dd5f30b-a13d-4a24-abdc-3e05c8c87143)
if you know how to, delete if it exists, this registry key: HKEY_CURRENT_USER \SOFTWARE\McNeel\Rhinoceros\7.0\Plug-ins\8dd5f30b-a13d-4a24-abdc-3e05c8c87143"
launch Rhino, wait for it to load, and then close it (no pop-up should show)
re-install the connector & open Rhino