🚀 Upcoming /help URL Changes — What You Need to Know by June 1

News & Updates
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Hi @community,

To be ready for June 1 we’re restructuring our support forums so that “legacy v2” and “next-gen” discussions each have their own dedicated categories. Here’s the plan:

What’s Changing

  • “Help” → “Help (legacy v2)” All existing threads under the current “Help” category will be moved here.

  • :new: “Help ”
    Discussions about our next-generation platform will now live in the top-level help category.

  • :new: “Help – Self-Hosted” for installation, configuration, and ops questions from on-prem customers.

  • “Help – Developers” remains as-is for API, SDK, and integration questions.

Your Subscriptions & Bookmarks

  • Any topic you’ve bookmarked or subscribed to in “Help” will automatically follow to “Help (legacy v2)”.
  • You don’t need to re-subscribe or update bookmarks to keep getting notifications.
  • Optional: If you only care about next-gen or self-hosted discussions, you can adjust your subscriptions now to the new categories.
  • :bell: Please note: during the migration you may receive extra notifications as threads move categories. Apologies for any interim noise and thanks for bearing with us!

:gear: Ongoing Support Focus

We’ll continue to be the most responsive AecTech forum of our size, but v2 support will now focus only on:

  • Critical bug fixes
  • How-to guidance for existing workflows

There will be no new v2 features and no fixes for minor bugs—those efforts are all moving into “next-gen.”

Why We’re Doing This

  1. Clear separation between legacy-v2 and next-gen issues
  2. Dedicated spaces for developers vs. end-users vs. self-hosters
  3. Better visibility so questions get routed to the right experts faster

What To Do Now

  • Nothing urgent—your existing subscriptions/bookmarks will continue working.
  • If you’d like, head over to the new Help (next-gen) or Help – Self-Hosted categories and subscribe.
  • Drop any questions or concerns below, and we’ll help you out.

Transition Timeline

Many of you in the OG Speckle community, will remember that the v1 category stuck around for a long time to help everyone transition smoothly. We plan to do the same here: the Help (legacy v2) category will remain available for an extended period—so you can continue to get critical fixes and how-to guidance at your own pace.

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