Speckle Connectors v3 not working, just legacy

Speckle Help Help (Legacy V2)
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1

Hello everyone!
for some reason my v3 connectors don’t work with revit (and sketchup)
just a dark application window without any interface

in revit, with legacy connector v2 speckle works.
in sketchup with legacy v2 it doesn’t work either.

put .json file here (account.json)
C:\Users%username%\AppData\Roaming\Speckle\Accounts

the json content is as follows:

{
  "token": "XXXXXXXXXXXXX",
  "serverInfo": {
    "name": "TEST",
    "company": "TEST",
    "url": "http://speckle.domain.com"
  },
  "userInfo": {
    "id": "724334925a",
    "name": "sysadmin",
    "email": "support@domain.com"
  }
}
2

Hi @Michail_S,

Are you on self hosted server? If so probably your server version is pretty old, because next gen connectors quite tight with the development on app.speckle.systems.

4

Yes, it’s its own server deployed in Docker, but definitely not an old build.

ok,
Docker has no restrictions on Internet access

but the connector on the user’s workstation has
more precisely, the outgoing firewall is closed for everything except (white list of programs or IP addresses)

probably, Internet access needs to be opened for Revit.
if you have a list of public IPs for API speckle servers, I would add them for testing.

5

we do

1 Like
6

Hi,
I am new to use Speckle and facing the same issue with V3 connectors on Sketchup and Revit.
Can you please help, if you have found a solution.
Thanks

7

Hi @sjl_inf,

Do you or your organization using a custom server or are you using app.speckle.systems? Maybe your IT is blocking the app?

8

I’m not using any custom server.
And will have to ask IT if there is any block to the app.