November 24, 2022, 5:14pm
today I have an issue where I cannot open the Speckle Manager. Sadly I can not give you further information … now mentioning the IT standard hacks I have tried to punch this issue away:
Checking if the PC is plugged in … yes
restart did not work
opening manager as administrator did not work
uninstalling and reinstalling did not work
downloading the newest version from your webpage … usually did the trick in the past … because this happened a few times … failed
looking for a possible log … nothing found
blaming Windows 11 even if it is not its fault … already done
deleting the whole Speckle Manager folder, after uninstalling and then reinstalling… did not work
The only thing I did not kick against was the Windows Registry … yet.
Maybe you guys have a trick up your sleeves. Sorry for not providing more details. I don’t see any
November 24, 2022, 5:39pm
Sorry about that; it seems like you’ve already done most of the usual checks
To troubleshoot even further, could you please try installing these two versions and see if any works?
If nothing works, it means something on your system must have changed, and we could try with a live debug session…
does your system, by any chance, use a virtual desktop environment or similar?
November 24, 2022, 6:08pm
The new beta from yesterday worked
Same thing like last time I had this issue … new is always better
Regarding your question:
I’m not running this on a virtual desktop
November 24, 2022, 6:15pm
Glad to hear, although this is quite odd! Keep us posted in case it happens again…
February 8, 2023, 1:06pm
it happened again . Speckle Manager is not open in the taskbar and also cannot be opened. Reinstalling also did not do the trick. Until yesterday evening it worked. The battery of the laptop went out on standby and today the laptop started without Speckle. The log file from yesterday seemed fine. Last time installing a new beta version helped in solving that. Do you have an idea how to solve that?
February 10, 2023, 10:01am
Downloaded something new and it worked again … I don’t know where this came from
March 7, 2023, 4:12pm
Somehow the manager has vanished again … super strange. It seems it is also only on my machine. The other PCs inside of our company don’t have the issue.
March 7, 2023, 4:37pm
This is really weird Alex, could you please check in your antivirus valut if it ended up there?
March 14, 2023, 10:28am
It was not the Sophos Antivirus … but also we don’t know why the Speckle Manager went into hiding. New updated version of yours and it said “hello I’m back”. Next time when this is happening, I will try to play detective with our IT guy and let you know.
March 15, 2023, 4:53pm
Thanks, and also sending us a copy of the log might help!