Speckle Manager - Failed to create account from access code and challenge

Help
,
1

We are facing an issue when trying to connect from speckle manager to our Speckle Server (2.18.5-alpha.81844). From the web application we are having no troubles.

We get the following error when trying to authorize the request from the speckle server.

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On the manager logs we see the following error being displayed.

2024-03-27 14:06:23.510 +00:00 [INF] Execution of http request to
https://xyz.com//graphql
succeeded with “BadRequest” after 0.0909924 seconds and 0 retries
2024-03-27 14:06:23.607 +00:00 [FTL] Failed to add account: Failed to create account from access code and challenge
Speckle.Core.Credentials.SpeckleAccountManagerException: Failed to create account from access code and challenge
—> Speckle.Core.Logging.SpeckleException: Failed to get user + server info from
https://xyz.com/
—> Speckle.Core.Api.SpeckleGraphQLException`1[Speckle.Core.Credentials.ActiveUserServerInfoResponse]: Query GetUserServerInfo failed
at Speckle.Core.Credentials.AccountManager.GetUserServerInfo(String token, Uri server, CancellationToken ct)
— End of inner exception stack trace —
at Speckle.Core.Credentials.AccountManager.GetUserServerInfo(String token, Uri server, CancellationToken ct)
at Speckle.Core.Credentials.AccountManager.CreateAccount(String accessCode, String challenge, String server)
— End of inner exception stack trace —
at Speckle.Core.Credentials.AccountManager.CreateAccount(String accessCode, String challenge, String server)
at Speckle.Core.Credentials.AccountManager.AddAccount(String server)

It would be great if you could help us with any directions to resolve the same.

2

What is this address? Maybe an env var that was not configured correctly?

3

Apologies for the delayed reply, the url was just masked with random values. On the logs we do have the correct domain name.

4

Thanks for the clarification. If you create the account online from the web interface, can it then be added to manager successfully?

5

Yes i did create the account from the web itself and was able to login also. After this when i try to connect via the manager is when i get the error

6

It seems that Manager might have issues communicating with the server, maybe there’s a VPN or firewall blocking the requests?

Things to look at: