my account keeps getting removed from Manager. Once I authenticate after couple of minutes it’s no longer there (“No accounts” banner is shown again)
I cannot see any connectors listed available to be installed from the Manager
I’m logging into Speckle beta server v2. I don’t think its firewall related issue (I am able to authenticate), I also don’t think it’s Manager’s app server communication issue (I received notification and successfully updated Manager to new version today).
Maybe it’s Windows user privileges related issue? Do I need to be an admin at any point? I was able to install Manager as non-admin, Manager seems to open and work correctly but maybe just up to a point?
Sorry to hear about this, it must be quite annoying!
A corporate firewall/vpn could still be blocking some addresses needed by Manager even if you can log in to the beta server and even if it updated successfully…
Regarding the accounts, can you please check if in %appdata%\Speckle there is a file named Accounts.db?
If you have a sqllite viewer installed, could you also check it contains any data?
Manager and the connectors do not require any admin privileges, so this seems more of a firewall/antivirus issue! If you have another non-corporate pc to try with it would also help us remove some variables form the equation:)
Hi Mateo,
I don’t have %appdata%\Speckle present, there’s only %appdata%\speckle-manager folder present and it doesn’t contain any Accounts.db as I browsed through the subfolders.
as for DevTools, here’s the output I get (see that my account is shown, but vanishes after couple of minutes):
Hi
I managed to install Manager with no problem on private PC and connectors are shown and install so sounds like this could be firewall indeed. I’ll try to investigate with IT department
Seems like we’re getting closer to the issue, thanks for checking!
Here are some of the domains Manager needs access to and that the IT department should whitelist: FAQs | Speckle Docs
Sorry about that and thanks for the screenshots! It also seems like a vpn/firewall issue, as Manager can’t reach the website hosting the connectors.
We’re looking into an internal fix, in the meantime, you could ask your IT department to whitelist these URLs: FAQs | Speckle Docs
I ran into this issue today, and I got the connector tile to show up again by uninstalling manager, then deleting the %APPDATA%/speckle-manager folder. then I re-installed and it the connector tile was back
Seems like we’re getting closer to the issue, thanks for checking!
