Thanks for providing additional details via email, the issue seems related to the Connector installation, rather than to your account.
On top of what Bilal suggests, I’d perform a clean reinstall of the connector:
- uninstall the Rhino connector from manager (this will also remove the GH one as they’re bundled together)
- delete if it exists, the folder
%appdata%\McNeel\Rhinoceros\7.0\Plug-ins\SpeckleRhino2 (8dd5f30b-a13d-4a24-abdc-3e05c8c87143) - delete if it exists, the folder:
C:\Program Files\Rhino 7\Plug-ins\SpeckleRhino2 (8dd5f30b-a13d-4a24-abdc-3e05c8c87143) - if you know how to, delete if it exists, this registry key:
HKEY_CURRENT_USER \SOFTWARE\McNeel\Rhinoceros\7.0\Plug-ins\8dd5f30b-a13d-4a24-abdc-3e05c8c87143" - launch Rhino, wait for it to load, and then close it (no pop-up should show)
- re-install the connector & open Rhino