Hey Kurt, nice to meet 'ya! There’s a thread for introductions if you wanna partake.
I think this will be probably what we need to investigate and make things work properly - let us know if you’re willing to share; if so the team will share a private to you folder where you can upload it and its links.
Other things we’d want to know is connector version & revit version.
PS: We can sign NDAs if you want us to.