Next-Gen Connector Blank

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1

I just installed the next-gen connectors to test it out, and its just blank except the dark/light mode and version at the bottom (the dark/light toggle works) . This was on 2 different machines in Rhino. We even tried installing an older version, and we did get the popup saying there was a newer version. Any ideas on how to fix?

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Not sure if it matters, but here is some info that may be relevant:

  1. I have 2.21.5 connectors installed as well and they work.
  2. I have the speckle manager installed and am logged into my companies speckle server
  3. Our server is running 2.18.5.
  4. Our server is deployed internally only, so not using https, eg: http://speckle.mycompany.com

Let me know if there is anything else that may help troubleshoot.

2

You guys are probably using an old version of the server, and it is not compatible with the next generation. It is hard to say something without knowing the server version that you use internally.

3

That number is what I see when I go to ā€˜Server Managementā€™. Is there a minimum version that works with the next gen connectors?

4

Thatā€™s a one year old version. :warning:You should really update! :warning:

We see the server as ā€œevergreenā€, so thereā€™s no real minimum version from that point of view. Can you try something from at least last september onwards?

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5

I just put in a request to IT to update the server.

I couldnā€™t find any info on the minimum version for the server for the next-gen to work, so wasnā€™t sure if I needed to upgrade or not.

6

I had IT update the server to 2.23.15, and they are still blankā€¦(FYI, the ā€˜oldā€™ connectors are working properly with the new server)

Also have IT looking into adding the cert to our server so it can be ā€˜httpsā€™. You think this could be causing the issue? or the fact that its deployed only on our environment and not accessible via the web could be causing this behavior?

Anything else I can do to troubleshoot? I

7

Any update on this?

I noticed that the ā€˜oldā€™ connectors are now considered ā€˜legacyā€™ and you are pointing everyone to download the next-gen. Meaning a new user could only find the next-gen connectors to download. (Which are blank). It took us a while to find the ā€˜oldā€™ speckle manager to download.

8

Can you please do the following:

If so, then it sounds like an issue with your dedicated server and we would need to be able to replicate it to help you.

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