Installation problem: "Error: spawn EBUSY"

Help
1

Hi there - when trying to install the Grasshopper Connector on my work PC (Windows 10 pro) using Speckle Manager 2.1.11 I get the follwing error message:

Unknown error: Error: spawn EBUSY

Can anyone help me?

Many thanks,
Matthew

2

Hi Matthew,
This sounds like an antivirus might be preventing Manager form installing the connector… Could you check?

3

Hi Matteo - yep, that seems to have been the problem. After I temporarily uninstalled our Anti-Virus software Speckle Manager was able to install the Grasshopper connector. Many thanks! Matthew

1 Like
4

Great!
Let us know if you need some additional information on files/folders to whitelist etc and we can work something out together. We wouldn’t want you to have to disable the AV everytime!

5

I am running into the same issue. I was able to install the ETABS connector, but, not the Rhino or Grasshopper connectors. Is there a different workaround for this issue? Disabling AV isn’t an option for me as it is controlled by our IT.

6

Hi @sridhar , the best solution would be to ask IT to mark Manager as a safe application inside your AV software. Also, which one is it?

We’re happy to chat with them as well if this can help!

7

It is SentinelOne. I will check with our IT to see what their recommendation would be.

8

I have this same issue, but have no AV software on my machine
was able to install rhino connector but not blender or grasshopper connector.
maybe related to AWS outage today?

9

Hey @Christopher_Hansen ,

Sorry I had missed your message. Are you still experiencing this issue?

As a fallback, we’ve just published this page, and from there you’ll be able to manually install each connector:

https://speckle-releases.netlify.app/

Please keep in mind that Manager is still needed to log into your Speckle account/s.

10

I had the same issue. IT uses SentinelOne. By finding the .exe it downloads to the temp folder I was able to manually install from there.

11

Thanks for the message @GPnmulder !
We have recently made a releases page from which you can download and manually install each connector, exactly to support situations like yours:

https://speckle-releases.netlify.app/

Please note you’ll still need to have Manager installed so that you can log into your speckle account/s.

12

UPDATE: we have a new Manager that hopefully will work for you now:

https://releases.speckle.systems/