For some reason I am being blocked from accessing the .xyz server. I have a screenshot and it seems to be linked to my IP address (issued by my USP). How can I find out why this is happening and fix it? If I open my Grasshopper files, because I am not linked it loses all my connections and it takes about 8 hours to reconnect everything (if I use a VPN to change my IP address).
Hi @PhilSouthwell, can you let us know your IP? We can look things on our end and see what’s happening!
icanhazip.com is a good way to find it out!
That IP is from the block notice
Thanks for the speedy reply! We’ve got some ideas of what might be happening. Your IP was sending in the past an unreasonable amount of requests, and it was blocked.
What would be a good time for a call to look together on what might be causing this from your end? We’re quite sure it’s not your fault
It may have been from early days of testing where i submitted some large streams (accidentally). I have that in hand now and you can see my stream sizes are very reasonable.
I am very keen to use Speckle to replace a lot of functionality in my Grasshopper/Rhino enterprise structural engineering for yachts plugin.
Call anytime Dimitrie
Sending a google meet invite your way ASAP
(Done - check your messages/email!)
I’m having the same problem when trying to reach speckle.xyz through the company VPN.
can you let us know your ip address, with and without vpn? AFAIK earlier there were some issues with the RHDV servers, as local IT blocked cloudflare - this might be unrelated though!
Thanks Dim! To add a bit more context: another colleague with a similar setup as Joost (working in the same Arup office connected to a docking station) was experiencing the issue as well. While other colleagues with this setup didn’t experience the issue.
Joost was able to connect via the office WiFi. And a mobile hotspot with or without VPN was also working properly.
I’ve checked cloudflare, and while we do see some firewall alerts (France!) I suspect y’all are not there, so unsure what is going on
To double check, which server is this happening on? Also, if easy, any extra context would be helpful (what you were doing before, what you were trying to access, etc.)
Thanks for checking
Hey Dimitrie and Jeroen,
Thanks for having a look at this issue. Unfortunately I can’t give you my IP address when connected to the docking station of the office, because I’ll not be in the office for the next week.
What happens, is that I cannot reach speckle.xyz when I’m connected to a docking station in the office. Some colleagues have the same problem, whereas some others don’t. Now that I’m working remotely, I can connect to speckle.xyz, both when I’m not connected to the company VPN as well as when I am connected to the company VPN.
Once I’m in an office again where I’m having the same issue, I’ll post the IP address on which I experience the issue.
@JoostGevaert - as it seems to be isolated to your office, my suspicion is that your office network is configured to block traffic to some of the IP addresses from which Speckle is served. Though it seems not all of the possible IP addresses are blocked, which may explain why some of your colleagues can connect.
Speckle is served via CloudFlare’s network, so their full list of IP addresses will need to be allowed by your network administrators in order to reach Speckle: IP Ranges
The issue is solved.
IT said they could also not help me, so I continued having the issue for a while longer, and now I have access to speckle.xyz again all of a sudden.
So great haha