Failed at receiving stream

Got this error message today in Grasshopper

  1. One or more errors occurred.
    The graphql request failed without a graphql response
    Policy Failed
    An error occurred while sending the request.
    The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
    The remote certificate is invalid according to the validation procedure.

Stream: Speckle

1 Like

Hi @pauldotnet

We need some more information to better debug this problem.

Can you log in to in your web browser? Do you experience any errors when doing this?

Are you running Grasshopper from within a corporate network or other VPN?

Would you be please confirm the public certificate being presented to your web browser?

The easiest way to do this in Google Chrome (other browsers are similar), click the padlock next to

The click on the Certificate

You should see a certificate, if you can post the details here:


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Hi @iainsproat,
Your observations reminded me of a Netskope Client that is automatically enabled on my laptop. Disabling it solved the issue :expressionless:
Thank you!


No problem, glad it was resolved!