Excel Add-in / Iframe content not loading

Anyone else experienced an issue with the Excel addin where the window opens but is blank (no login page / content)?

Any ideas as to what may be causing this would be greatly welcomed.

Thank you

Hi @jstott1070 and welcome to the forum!

We haven’t seen that before, what browser are you using? Or, if you are using Excel desktop, what version and OS are you on?

I am using Excel Desktop version 2008(Build 13127.21624 Click-to-Run). Initially i thought it was a firewall issue however i get the same in a different environment and can directly access https://speckle-excel.netlify.app/#/login via a browser.

Ah! Thanks for sending this, I’m afraid version 2008 is not supported. The minimum required version is 2013, and we’re actively testing on 2016 and web.


Ah indeed!.. didn’t realise i was rocking such an old version of Excel… Managed to bypass IT imposed lockdown on updates to office and now downloading a slightly more modern version which i trust will resolve my issue.

Thank you!..


My Speckle Connector for Excel is also blank, and I am using Excel 2016. Is this a common issue? The add-in button also doesn’t appear on the home tab.

Hey @bcall ,

I assume this is also related to Excel using Internet Explorer in the background… Would you mind trying with Excel Web?



Our company doesn’t have access to Excel Online. Is there a way that I can change browsers?

Unfortunately, Microsoft isn’t making it any easy, please see this link:

To use Edge you need at least:

  • Windows 10 ver. >= 1903
  • Microsoft 365 ver. >= 16.0.11629

Thank you @teocomi , this is good to know.

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