Anyone else experienced an issue with the Excel addin where the window opens but is blank (no login page / content)?
Any ideas as to what may be causing this would be greatly welcomed.
Thank you
Hi @jstott1070 and welcome to the forum!
We haven’t seen that before, what browser are you using? Or, if you are using Excel desktop, what version and OS are you on?
I am using Excel Desktop version 2008(Build 13127.21624 Click-to-Run). Initially i thought it was a firewall issue however i get the same in a different environment and can directly access https://speckle-excel.netlify.app/#/login via a browser.
Ah! Thanks for sending this, I’m afraid version 2008 is not supported. The minimum required version is 2013, and we’re actively testing on 2016 and web.
Ah indeed!.. didn’t realise i was rocking such an old version of Excel… Managed to bypass IT imposed lockdown on updates to office and now downloading a slightly more modern version which i trust will resolve my issue.
Thank you!..
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My Speckle Connector for Excel is also blank, and I am using Excel 2016. Is this a common issue? The add-in button also doesn’t appear on the home tab.
Hey @bcall ,
I assume this is also related to Excel using Internet Explorer in the background… Would you mind trying with Excel Web?
https://www.office.com/launch/excel
Cheers!
Our company doesn’t have access to Excel Online. Is there a way that I can change browsers?
Unfortunately, Microsoft isn’t making it any easy, please see this link:
To use Edge you need at least:
- Windows 10 ver. >= 1903
- Microsoft 365 ver. >= 16.0.11629