the same happens when I try in excel online
Hola Anya & welcome!
Is it possible that your IT department has disabled office addins?
If you’re not sure heare a 2 follow up questions:
- are you able to install any other office addin?
- are you using a corporate computer/account?
yes, I also have mendeley in my word.
I’m using my personal account.
Not really sure what’s going on, we’ll investigate and get back to you!
ok, I’ll wait. Since now, thanks.
Hello @AnyaGomes we published a new version recently, does it work for you now?
i haven’t seen yet. Where is it?
Same place in the Office Addins store, can you try installing it again?