Error installation excel connector

Help
1

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the same happens when I try in excel online

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2

Hola Anya & welcome!

Is it possible that your IT department has disabled office addins?

If you’re not sure heare a 2 follow up questions:

  • are you able to install any other office addin?
  • are you using a corporate computer/account?

Thanks!

3

yes, I also have mendeley in my word.
I’m using my personal account.

4

Not really sure what’s going on, we’ll investigate and get back to you!

5

ok, I’ll wait. Since now, thanks.

6

Hello @AnyaGomes we published a new version recently, does it work for you now?

7

i haven’t seen yet. Where is it?

8

Same place in the Office Addins store, can you try installing it again?