Connectors Not Updating

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Hello again,

I’m having issues updating my connectors through the manager. I have tried everything possible, from removing the connectors, reinstalling the manager, running as administrator, and many other options I can’t remember off the top of my head.

My problem is not that I don’t have access to the connectors, but that I can’t update them past a certain version. For Revit, AutoCAD, Grasshopper, and Rhino that is version 2.19.3 and for Dynamo it is version 2.17.1. Nothing I do seems to work and despite whitelisting everything possible and nothing being blocked, I keep getting told access is denied or something went wrong. What can I do?

Thank you in advance.

2

Hi @HadiAram ,

  • what error messages do you see when trying to update the connectors?
  • can you uninstall the existing ones (please try both via manager AND via “Programs & Features”)
  • can you send us the Manager logs inside %appdata%/Speckle/Logs?

I think the cause should either be IT blocking your network/pc, or maybe an old installation that was done without Manager.

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  • The error message varies, but the most common error I get is “something went wrong, connector was not installed”
  • I can uninstall the existing ones and reinstall them but only for specific versions

I have spoken with the IT to unblock everything and was told that there is nothing blocked at the moment

I have attached the manager log to the post. I tried reading through it but what I found did not match with what I knew

SpeckleCoreLog20240809_003.txt (273.3 KB)

4

Hi @HadiAram it seems some permissions are missing on your machine:

\Users\hmbashir\AppData\Local\Temp\SpeckleManagerTemp\autocad-2.20.034864baa-7483-4447-8de1-3f972b4a8d37.exe' with working directory 'C:\Users\hmbashir\AppData\Roaming\Speckle\Manager'. Access is denied.
System.ComponentModel.Win32Exception (5): An error occurred trying to start process 'C:\Users\hmbashir\AppData\Local\Temp\SpeckleManagerTemp\autocad-2.20.034864baa-7483-4447-8de1-3f972b4a8d37.exe' with working directory 'C:\Users\hmbashir\AppData\Roaming\Speckle\Manager'. Access is denied.

Manager temporarily downloads the installers for each connector in the folder \Users\hmbashir\AppData\Local\Temp\SpeckleManagerTemp\ but it seems it cannot run the installer them.

Can you please report that to your IT department?

PS
As a workaround in the meantime, you could try downloading and installing the updates manually: https://releases.speckle.systems/

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I am currently speaking with the IT department. Thank you for your help

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