Beta connectors do not show me anything

Hey,

When opening the beta connector in revit, it only shows me a blank screen:

Interesting… you do seem to get the switch to dark mode icon in the top right, so something is there.

Revit version, etc?

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revit version 2024 latest subversion
both light and dark are not showing anything

I’ll be hanging around in here for a bit if you’ll have time for a quick sync/screenshare: https://meet.google.com/zqy-jjyr-spg

Really not sure what could be going on at this stage. The only thing i can recommend is a reinstall from releases.speckle.systems/v3

hey sorry I was going for lunch, if you are available feel free to share a new link :slight_smile:

still there! feel free to join!

So big :heart: to @Dickels112 for helping us debug this. We’ve found the issue, and will issue a fix as soon as @oguzhankoral can (it should be live fast, as it’s an ui only fix).

Tl;dr:

  • it’s not as bad as it sounds: this happens only when opening cloud acc models
  • opening models from your trusty hard drive is ok
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Hey @Dickels112,

I made a fix and it should be live already, it would be nice if you can validate you are seeing below view when you open cloud model at first. And what happens if you click the reload?

Hope this helps,

Best

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this is so weird, it is loading the correctly screen now without the ‘reload’ button.

I think I know why because we increased the timeout from 10 seconds to 60 seconds, your operation didn’t exceed 60 seconds probably. If you try a bigger model that will exceed that time, it could happen.

Best

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Let me check if I can beat the new timeout :wink:

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Unable to beat the timeout for now! so it seems to be working properly :slight_smile:

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